Mo Goltz
UX Researcher and Design Strategist

scrappy mixed-methods research with rigor that guides companies to envision and make what's next

UX Researcher with over six years of experience

With a background in UX research, UX design, and graphic design, I'm ready to define strategy with your team and generate clarity through collaboration.Β 

Learn more about Mo.


Ready to work: I am available for contracts and am open to full-time employment for the right fit. Based in Chicago, I am open to remote and hybrid positions. I look forward to creating meaningful change with you.

WORK SAMPLES

🏒 COMPANY

Allstate

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🧾 SUMMARY
Reimbursing customers in ways they consider fair and reasonable


πŸ”¬ TYPE OF RESEARCH

generative and concept testing


πŸ”Ž AREAS OF FOCUS

customer experience, behavioral science

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🏁 RESULTS

Increased customer satisfaction of the claims experience and also increased the number of customers who accept a cash settlement without negotiation

🏒 COMPANY

Bridgestone and Firestone Tires

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🧾 SUMMARY
Optimize shopping to drive sales

πŸ”¬ TYPE OF RESEARCH

evaluative (usability)


πŸ”Ž AREAS OF FOCUS

usability, e-commerse


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🏁 RESULTS
Increase in: dealer searches, phone calls to dealers (more attributed sales), tire searches, tire detail page views, number of pages per visit, and time spent on site

🏒 COMPANY

The Village (startup)

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🧾 SUMMARY
Where single parents support each other


πŸ”¬ TYPE OF RESEARCH

exploratory and feature prioritization, problem-solution fit and product-market fit


πŸ”Ž AREAS OF FOCUS

product strategy, startups

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🏁 RESULTS
Stong signs of problem-solution fit and high indicators of desirability from the target audience - single parents