Mo Goltz
UX Researcher and Design Strategist
scrappy mixed-methods research with rigor that guides companies to envision and make what's next
UX Researcher with over six years of experience
With a background in UX research, UX design, and graphic design, I'm ready to define strategy with your team and generate clarity through collaboration.
Ready to work: I am available for contracts and am open to full-time employment for the right fit. Based in Chicago, I am open to remote and hybrid positions. I look forward to creating meaningful change with you.
WORK SAMPLES
🏢 COMPANY
Allstate
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🧾 SUMMARY
Reimbursing customers in ways they consider fair and reasonable
🔬 TYPE OF RESEARCH
generative and concept testing
🔎 AREAS OF FOCUS
customer experience, behavioral science
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🏁 RESULTS
Increased customer satisfaction of the claims experience and also increased the number of customers who accept a cash settlement without negotiation
🏢 COMPANY
Bridgestone and Firestone Tires
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🧾 SUMMARY
Optimize shopping to drive sales
🔬 TYPE OF RESEARCH
evaluative (usability)
🔎 AREAS OF FOCUS
usability, e-commerse
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🏁 RESULTS
Increase in: dealer searches, phone calls to dealers (more attributed sales), tire searches, tire detail page views, number of pages per visit, and time spent on site
🏢 COMPANY
The Village (startup)
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🧾 SUMMARY
Where single parents support each other
🔬 TYPE OF RESEARCH
exploratory and feature prioritization, problem-solution fit and product-market fit
🔎 AREAS OF FOCUS
product strategy, startups
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🏁 RESULTS
Stong signs of problem-solution fit and high indicators of desirability from the target audience - single parents