Mo Goltz
UX Researcher and Design Strategist
scrappy mixed-methods research with rigor that guides large companies to envision and make what's next
πΌΒ Open to Work Seeking new clients in Q1 2024
UX Researcher with over six years of experience
With a background in UX research, UX design, and graphic design, I'm ready to define strategy with your team and generate clarity through collaboration.Β
Ready to work: Open to new clients in early 2024! I am available for long-term contracts and am open to full-time employment for the right fit. Based in Chicago, I am open to remote and hybrid positions. I look forward to creating meaningful change with you.
WORK SAMPLES
Three of my top work samples are below.Β
π¨ If you'd like to see even more case studies, take a look in the "Work Samples" menu at the top of the screen. πππ
π’ COMPANY
Allstate
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π§Ύ SUMMARY
Reimbursing customers in ways they consider fair and reasonable
π¬ TYPE OF RESEARCH
generative and concept testing
π AREAS OF FOCUS
customer experience, behavioral science
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π RESULTS
Increased customer satisfaction of the claims experience and also increased the number of customers who accept a cash settlement without negotiation
π’ COMPANY
Bridgestone and Firestone Tires
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π§Ύ SUMMARY
Optimize shopping to drive sales
π¬ TYPE OF RESEARCH
evaluative (usability)
π AREAS OF FOCUS
usability, e-commerse
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π RESULTS
Increase in: dealer searches, phone calls to dealers (more attributed sales), tire searches, tire detail page views, number of pages per visit, and time spent on site
π’ COMPANY
The Village (startup)
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π§Ύ SUMMARY
Where single parents support each other
π¬ TYPE OF RESEARCH
exploratory and feature prioritization, problem-solution fit and product-market fit
π AREAS OF FOCUS
product strategy, startups
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π RESULTS
Stong signs of problem-solution fit and high indicators of desirability from the target audience - single parents